{"id":1577,"date":"2018-10-09T09:18:31","date_gmt":"2018-10-09T01:18:31","guid":{"rendered":"http:\/\/tg.zhongwei666.com\/index.php\/faq\/"},"modified":"2020-08-06T18:25:07","modified_gmt":"2020-08-06T10:25:07","slug":"faq","status":"publish","type":"page","link":"http:\/\/www.iga-laboratory.com\/?page_id=1577","title":{"rendered":"Faq"},"content":{"rendered":"\n\t<h3>\n\t\t\t\t\tiga\n\t\t\t\t<\/h3>\n\t<h2>\n\t\t\t\t\tfrequently asked questions\n\t\t\t\t<\/h2>\n\t<h2>\n\t\t\t\t\tGeneral conversations\n\t\t\t\t<\/h2>\n\t<ul>\n\t\t<li>\t\t\t\t\n\t\t<h6>Which country is IGA from?<\/h6 ><p>Hello,\u00a0IGA\u00a0is\u00a0an\u00a0international\u00a0brand.<\/p><\/li><li>\t\t\t\t\n\t\t<h6>About brand exposure?<\/h6 ><p>At\u00a0present,\u00a0customers\u00a0from\u00a0China,\u00a0Brazil,\u00a0Thailand,\u00a0India,\u00a0Sri\u00a0Lanka,\u00a0Myanmar,\u00a0Madagascar,\u00a0Tanzania,\u00a0Iran\u00a0and\u00a0Europe\u00a0have\u00a0used\u00a0our\u00a0reports.\u00a0And\u00a0Chinese\u00a0customers\u00a0are\u00a0willing\u00a0to\u00a0join\u00a0our\u00a0brand.\u00a0We\u00a0are\u00a0also\u00a0doing\u00a0the\u00a0work\u00a0of\u00a0increasing\u00a0brand\u00a0quality,\u00a0service,\u00a0value,\u00a0etc.\u00a0More\u00a0customers\u00a0will\u00a0know\u00a0IGA\u00a0soon.<\/p><\/li><li>\t\t\t\t\n\t\t<h6>about quality?<\/h6 ><p>We have strict rules, regulations and work procedure, which ensures our quality.If you have any dissatisfaction with our reports, you can contact us at any time.<\/p><\/li><li>\t\t\t\t\n\t\t<h6>testing speed?<\/h6 ><p>We\u00a0offer\u00a024\u00a0hours\u00a0Exress\u00a0Service(\u00a0Being\u00a0members\u00a0now,\u00a0can\u00a0enjoy\u00a0express\u00a0service\u00a0for\u00a0free)\u00a0 \u00a0\u00a0If\u00a0you\u00a0have\u00a0no\u00a0more\u00a0than\u00a020,\u00a0you\u00a0can\u00a0send\u00a0them\u00a0to\u00a0the\u00a0lab\u00a0in\u00a0the\u00a0morning\u00a0and\u00a0we\u00a0will\u00a0finish\u00a0them\u00a0for\u00a0you\u00a0within\u00a0the\u00a0same\u00a0day. \u00a0 \u00a0If\u00a0you\u00a0have\u00a0about\u00a0200\u00a0pieces,\u00a0you\u00a0can\u00a0take\u00a0the\u00a0results\u00a0back\u00a0in\u00a0three\u00a0days.<\/p><\/li><li>\t\t\t\t\n\t\t<h6>address?<\/h6 ><p>The old BIS Building, also called Warner Tower. Quite close to the JTC gemstone Building.<\/p><\/li><li>\t\t\t\t\n\t\t<h6>opening time?<\/h6 ><p>We open from Monday to Saturday and only have Sunday off. 9:00 a.m. till 6 p.m.<\/p><\/li><li>\t\t\t\t\n\t\t<h6>can you do the testing back in china?<\/h6 ><p>Can do the identification back in China, the speed (waiting time) will be the same.<\/p><\/li><li>\t\t\t\t\n\t\t<h6>can you provide the reports back in china?<\/h6 ><p>Yes, member enjoy the free delivery to China.\u00a0<\/p><\/li><li>\t\t\t\t\n\t\t<h6>can you put pictures of the inclusions on your report?<\/h6 ><p>Yes, we can print the photos of inclusions on our Advanced reports.($300\/report)<\/p><\/li><li>\t\t\t\t\n\t\t<h6>can you make lable on the cover of the report?<\/h6 ><p>Yes, we do.<\/p><\/li><li>\t\t\t\t\n\t\t<h6>sometimes you don&#8217;t write on the remark. sometimes are too simple<\/h6 ><p>Thank you for your suggestion. We filled in the remark according to the requirements of the guests. Now we will double check your reqeust with you whenever you do report.<\/p><\/li><li>\t\t\t\t\n\t\t<h6>service type<\/h6 ><p>Color gemtones, jade, diamond, organic gem, precious metals ( some customer will use jewelry, it means different kind of gemstones)<\/p><\/li><li>\t\t\t\t\n\t\t<h6>how many lab you have?<\/h6 ><p>More then 20 labs,planing to open in more countries now.\u00a0<\/p><\/li><li>\t\t\t\t\n\t\t<h6>which countries your lab are?<\/h6 ><p>China,Thailand,Xinjiang,Yunnan,Guangzhou,Henan,Jiangsu,Shandong,Beijing,Inner Mongolia etc. Planned to open in Japan,Sirilanka,Myanmar,Sri Lanka etc.<\/p><\/li><li>\t\t\t\t\n\t\t<h6>how many kinds of reports you have?<\/h6 ><p>Big reports, small report, master\/advanced report, jade report, video report.<\/p><\/li><li>\t\t\t\t\n\t\t<h6>can you do origin?<\/h6 ><p>Yes\u00a0(if\u00a0the\u00a0client\u00a0asks\u00a0which\u00a0countries,\u00a0then\u00a0answer:\u00a0Sri\u00a0Lanka,\u00a0Myanmar,\u00a0Thailand,\u00a0Madagascar,\u00a0Tanzania,\u00a0etc.).\u00a0 \u00a0\u00a0For\u00a0more\u00a0information\u00a0please\u00a0visit\u00a0our\u00a0lab. \u00a0 \u00a0If\u00a0the\u00a0client\u00a0arrives\u00a0at\u00a0the\u00a0laboratory\u00a0and\u00a0some\u00a0of\u00a0the\u00a0gemstone\u00a0can&#8217;t\u00a0be\u00a0identification,\u00a0\u00a0tell\u00a0them\u00a0that\u00a0we\u00a0have\u00a0purchased\u00a0relevant\u00a0equipments\u00a0which\u00a0are\u00a0on\u00a0the\u00a0way.\u00a0The\u00a0rest\u00a0of\u00a0the\u00a0gemstone\u00a0can\u00a0be\u00a0tested\u00a0immediately.\u00a0<\/p><\/li><li>\t\t\t\t\n\t\t<h6>i need it very urgently, do you offer express service.<\/h6 ><p>200THB\/stone\u00a0for\u00a024\u00a0hours\u00a0Express\u00a0service,\u00a0During\u00a0the\u00a0promotion,\u00a0being\u00a0our\u00a0members\u00a0will\u00a0enjoy\u00a0Express\u00a0service\u00a0for\u00a0free.\u00a0 \u00a0 \u00a0\u00a0(If\u00a0client\u00a0will\u00a0be\u00a0a\u00a0potential\u00a0good\u00a0customer\u00a0and\u00a0\u00a0a\u00a0stable\u00a0customer.)\u00a0How\u00a0much\u00a0stones\u00a0you\u00a0will\u00a0do?\u00a0I\u00a0can\u00a0apply\u00a0do\u00a0your\u00a0report\u00a0first.<\/p><\/li><li>\t\t\t\t\n\t\t<h6>my stone is over 3.5ct, can enjoy your promotion(special offer) price?<\/h6 ><p>Yes,\u00a0 price is same between 0.1-5ct.<\/p><\/li><li>\t\t\t\t\n\t\t<h6>how much for oral report?<\/h6 ><p>200THB,100THB for all members.<\/p><\/li>\t<\/ul>\n","protected":false},"excerpt":{"rendered":"<p>iga frequently asked questions General conversations Wh &hellip;<\/p>\n<p class=\"read-more\"> <a class=\"\" href=\"http:\/\/www.iga-laboratory.com\/?page_id=1577\"> <span class=\"screen-reader-text\">Faq<\/span> \u67e5\u770b\u5168\u6587 &raquo;<\/a><\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"site-sidebar-layout":"no-sidebar","site-content-layout":"page-builder","ast-global-header-display":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"disabled","ast-breadcrumbs-content":"","ast-featured-img":"disabled","footer-sml-layout":"","theme-transparent-header-meta":"default","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":""},"_links":{"self":[{"href":"http:\/\/www.iga-laboratory.com\/index.php?rest_route=\/wp\/v2\/pages\/1577"}],"collection":[{"href":"http:\/\/www.iga-laboratory.com\/index.php?rest_route=\/wp\/v2\/pages"}],"about":[{"href":"http:\/\/www.iga-laboratory.com\/index.php?rest_route=\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"http:\/\/www.iga-laboratory.com\/index.php?rest_route=\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"http:\/\/www.iga-laboratory.com\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=1577"}],"version-history":[{"count":12,"href":"http:\/\/www.iga-laboratory.com\/index.php?rest_route=\/wp\/v2\/pages\/1577\/revisions"}],"predecessor-version":[{"id":2320,"href":"http:\/\/www.iga-laboratory.com\/index.php?rest_route=\/wp\/v2\/pages\/1577\/revisions\/2320"}],"wp:attachment":[{"href":"http:\/\/www.iga-laboratory.com\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=1577"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}